Efektivitas Penerapan Standar Kerja pada Divisi Cash Management

(Studi Kasus di PT Usaha Garda Arta)

Abstract

This study aims to describe the implementation of work standards and analyze their effectiveness in the Cash Management Division of PT Usaha Garda Arta. This study employed a descriptive method with a qualitative approach. Data were collected through semi-structured interviews, observations, and documentation of operational activities in the Cash Management Division. Two informants were selected purposively based on their involvement in and understanding of the implementation of work standards and Standard Operating Procedures (SOPs). Data analysis was conducted through data reduction, data presentation, and conclusion drawing, while data validity was strengthened through source and technique triangulation. The results indicate that the implementation of work standards has been carried out in accordance with the company's SOPs and work instructions. Work standards provide clear guidelines regarding work procedures, task allocation, work verification, and administrative completion. Overall, their implementation has been effective in supporting timeliness, reducing errors, maintaining process consistency, and improving compliance with SOPs. However, operational conditions, workload, and the potential for human error remain challenges. Therefore, the effectiveness of work standards needs to be strengthened through improved supervision, employee training, workload management, and periodic evaluation of work standards.