Pengaruh Customer Engagement dan Customer Experience Terhadap Loyalitas Nasabah BCA Dimoderasi Kepuasan. MANAJEMEN, [S. l.], v. 6, n. 2, p. 33–40, 2026. DOI: 10.51903/ekvpmr10. Disponível em: https://journal.politeknik-pratama.ac.id/index.php/IMK/article/view/1905. Acesso em: 11 nov. 2026.